Frequently Asked Questions
Q. What is included in my trip?
We do our best to ensure that we encompass as many inclusions as possible in your trip to minimise any additional expenses while you are travelling. Please refer to our trip notes for the exact inclusions.
Q. Where do we stay during the trips?
To capture the essence of your travel, we have selected accommodation with local character wherever possible. In the cities, our hotel rooms are based on a twin sharing basis with private facilities. In remote local villages, you can expect simple and clean facilities. When we camp, we provide the best possible comfortable tents.
Q. What about the food in the trips?
We provide a variety of tasty meals with plenty of fresh ingredients. In the cities, we select a variety of restaurants or cafes for meals during your trip. Our cooks always ensure high standards of hygiene while putting together traditional local dishes of Vietnam during home stays in local villages. Your good health is of paramount importance to us on your trips. Please let us know if you have any special requirements.
Q. Are there any hidden fees?
There are no hidden fees. We include all transportations in Vietnam, most meals, accommodations and much of the equipments that you will need for your travel. With the qualities, inclusions and rates, we think you will agree our holidays are of the best value around.
Q. How safe is the trip?
Your well-being is our first priority on all your trips. We constantly review every aspect of all trips and our local guides are no strangers to the terrains of the regions.
Q. Can I organise my own group?
Yes, you can. If you would like to vary the itinerary, we would be happy to devise a programme to suit your personal travel needs. This service is available to any individual or group. There is no constrain of the number of people to start a trip. We customised holidays for families, schools, companies, teachers, friends, clubs and special interest groups regularly.
Q. For small groups travel, who will I be
travelling with?
Bluebell travellers are of all ages and from all parts of the world.
They share a zest to travel to Vietnam and China – a desire to meet the
people, connect with the lives and cultures of these extraordinary
places and savour the cuisine.
Q. What happens if I am a single traveller?
Our small groups travel are a mix of single travellers, couples,
families and friends. Single travellers can choose between paying a
supplement for a single room, or paying the twin price and sharing with
another single traveller of the same gender.
Q. How fit do I have to be?
Our trips can be undertaken by anyone that is of reasonable health and
fitness. All our trips are graded, allowing you to choose a suitable
trip. Please refer to our grading in each section of our trips in this
website. You can also speak to our expert staff on the physical
requirements of your trip.
Q. How often is a trip cancelled?
Unless the weather does not permit, will
we cancel a trip for your safety.
Q. What about travel insurance?
Travel insurance is NOT included, we strongly recommend that travellers have their own travel insurance against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date.
Q. How can I get more information?
We can send you comprehensive notes on all of our trips by post or email, or you can download them from this website. Our experience staffs can provide first-hand advice and travel tips.
Q. How can I make a booking?
You can book online by filling in the E-Booking Form HERE or the Customised Booking Form HERE. When completed, email it to us. You can also email us or call our staff to book through the phone. Once we have confirm your booking, comprehensive Pre-trip notes regarding visas, personal clothing, equipment etc will be send to you by post or email to ensure you are fully prepared for your adventure.
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Q. How can I make payment?
Once your booking is confirm, a non-refundable deposit of 30% of trip
price per person is required. Our quotation are in USD. Full settlement
should be received no later than 30 working days prior to trip date.
Payment should be effected by telegraphic transfer to our following
account details :
A/C Name: BLUEBELL TOURS CO., LTD
A/C Number: 15531179
Asia Commercial Bank
Address of Bank: 186 Ba Trieu - Hanoi
Swift Code: ASCB VNVX
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Q. How early should I make a confirm booking?
If a small group travel or trip seems right for you, we encourage you to contact us to check the availability. Many of our trips require us to obtain services on your behalf, for instance, train berths to Sapa, air flights to Zhong Dian, Chinese Junks in Ha Long Bay, just to name a few. The demands for these services are increasing making it difficult to join or secure a trip last minute. To ensure that you get your desired trip and avoid disappointment, we ask that you check the availability of a trip at your earliest convenience.
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Tel : (+84) 47236713 / (+84) 1234837328 Fax: (+84) 47236713
Email: info@bluebelltours.net
Address: 02 / 158 / 193 Ngoc Ha – Hanoi – Vietnam
International License No: 0102020404
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